Michigan Consumer Complaints – AG Nessel Reveals Top 10 Areas You Should Know About

Michigan Attorney General Dana Nessel has disclosed the year’s top consumer complaints, highlighting prevalent fraud and scams. In 2024, the Consumer Protection Team received over 30,000 complaints, recovering $1.9 million for affected residents and businesses.

Attorney General Dana Nessel reveals the top Michigan consumer complaints of the year, warning residents about fraud and scams affecting their finances.

Michigan’s Most Common Consumer Complaints in 2024

As part of National Consumer Protection Week, Attorney General Dana Nessel has released a list of the top consumer complaints of 2024, offering insight into the most prevalent scams and disputes affecting Michigan residents. The announcement underscores the continued efforts of the Consumer Protection Team, which received over 10,000 written complaints and more than 20,000 phone calls last year.

The Michigan Consumer Protection Act (MCPA) plays a key role in enforcing consumer rights, and Nessel’s office successfully recovered $1.9 million in refunds, settlements, and complaint mediation for Michigan consumers and businesses in 2024.

The 10 Most-Reported Consumer Complaints

According to the Attorney General’s report, the following complaint categories were the most common:

Internet Scams & Fraud – Issues with online purchases, internet service providers, and computer-related technology topped the list.
Retail Disputes – Complaints about late or missing deliveries, defective products, and misleading advertising were widespread.
Auto & Motor Vehicle Issues – Problems with used car dealers, auto repairs, new car sales, and rental companies made up a large share of complaints.
Credit & Financial Services – Concerns included debt collection practices, credit repair fraud, payday lending, and mortgage brokering.
Personal Service Providers – Disputes involving gyms, beauty services, spas, dating services, and home security companies ranked high.
Health Service Complaints – Issues with medical providers, hospitals, dentists, and clinics were frequently reported.
Landlord-Tenant Conflicts – Disputes between renters and landlords, property management firms, and condo associations remained common.
Gas, Fuel & Energy – Complaints against utility companies, gas stations, and propane suppliers increased.
Contractor & Home Service Disputes – Residential construction, plumbing, HVAC, snow removal, and landscaping services generated frequent complaints.
Telecommunications & Cable Disputes – Wireless providers, cable, and satellite TV billing issues rounded out the top ten.

Protecting Consumers & Combating Fraud

Nessel emphasized that consumer scams evolve constantly, and her office works year-round to educate the public and issue fraud alerts. The Consumer Protection Team reviews every complaint filed and works with partners such as the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and AARP to combat fraudulent practices.

“I am incredibly proud of the work my Consumer Protection Team does every year to help Michigan residents resolve complaints and fight back against fraud,” Nessel said. “Our efforts are making a real difference.”

How to Report Michigan Consumer Complaints, Fraud & Seek Help

Those 10 complaint areas added up to 8,596 out of the 10,423 complaints the Consumer Protection Team got. This team looks at every single complaint that comes in, whether it’s through the online form or email. Scams are always changing, so the Department keeps putting out alerts with the latest info to help folks recognize and steer clear of scammers. Plus, they’ve got a super handy consumer protection website where you can easily search through a bunch of alerts and resources.

Residents who believe they’ve been scammed are encouraged to contact the Consumer Protection Team:

Mail: P.O. Box 30213, Lansing, MI 48909
Phone: 517-335-7599 or Toll-Free: 877-765-8388
Fax: 517-241-3771
Online: Consumer Complaint Form

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